Drug & Alcohol Testing Database

State of Georgia Job Description

Job Title: TS:Business Op Generalist (WL)
Job Code: 60044
Last Update: 9/1/2010
Salary Plan: Statewide Salary Plan (SWD)


Job Description, Responsibilities, Standards, and Qualifications

Job Description:

Performs processing, transactions or other technical-level duties for a function or program area. Researches and resolves related issue, and provides documentation, reporting, and customer and administrative support.

Job Responsibilities & Performance Standards:

Completes processing of documents, claims, applications, and/or transactions for assigned organizational unit
1. Works cooperatively with Department of Administrative Services (DOAS) Space Management and DHR Support Services to facilitate proper acquisition of leased space.
2. Follows up in a timely manner on pending reallocations and office moves.
3. Provides accurate and courteous technical assistance to division staff on the procedures for requesting new space.
4. Maintains current files of completed and pending leases.
Documents (eg logs, posts, records, etc) data/information such as organizational unit or program area work activity, productivity, budget expenditures, investigative reports, and resource utilization
1. Prepares, submits and tracks statewide telecommunications work orders in accordance with established guidelines.
2. Works cooperatively with DHR and DOAS telecommunications staff to facilitate proper telecommunications charges.
3. Follows-up on outstanding orders to ensure timely processing.
4. Makes accurate budget projections and identifies possible budget shortages. Alerts supervisor to possible budget shortages in the telecommunications line item, in a timely manner.
5. Maintains current files of completed and pending work orders.
May prepare or reconcile accounts, ledgers, budgets, payroll figures, expenditures, customer orders, claim amounts, billing amounts, engineering computations, enrollment data, background information, etc
1. Manages receipts/disbursements of decentralized cash accounts in accordance with established guidelines.
2. Processes requests in a timely manner and in accordance with established guidelines.
3. Conducts audit of imprest accounts in a professional manner. Identifies errors in the handling of the account and makes appropriate recommendations for handling.
4. Assists the DHR Office of Audits in periodic audits of decentralized cash accounts, as needed.
5. Maintains account files and reconciliation reports in accordance with established guidelines.
6. Maintains current manual of policy and procedures.
Prepares reports and communications
1. Maintains accurate and complete inventory records.
2. Disseminates information and reports in an accurate and timely manner.
3. Issues passes to surplus property as needed.
4. Compiles and submits inventory verifications in accordance with established guidelines and time frames.
Provides administrative support to assigned area
1. Maintains current knowledge of records management policies and procedures.
2. Disseminates changes/additions to policies/procedures and resolution of issues to division staff in an accurate and timely manner.
Provides technical assistance to customers and staff
1. Communicates information effectively and completely.
2. Demonstrates knowledge of policy and procedures for assigned areas by providing effective consultation and assistance to staff
3. Attends meetings for supervisor as needed.
4. Prepares for and actively participates on work teams.
Researches and/or resolves processing or transactional issues, customer questions, case information or changes
1. Verifies availability of funds for purchases.
2. Prepares specifications in accordance with applicable regulations, procedures and guidelines.
3. Obtains bids from vendors in accordance with applicable regulations, procedures and guidelines.
4. Appropriately processes contract requests and orders for large purchases.
5. Correctly matches items received with purchase orders/contract. May approve appropriate invoices for payment.
6. Appropriately resolves problems with vendors/contractors.
7. Ensures accuracy and completeness of payment packages by reviewing information.
8. Ensures accurate purchasing records are maintained.
9. Exercises independent judgement in the review and approval of more complex or unusual/non-standard purchase requests.
Reviews and interprets various technical program documents, reports, investigative reports, etc
1. Compiles research in the assigned administrative areas (e.g. leases, telecommunications, purchasing, expenses, etc.), as requested by division management.
2. Provides written analysis of related complex issues, as required or requested.
3. Initiates corresponsdence with vendors and contractors in matters regarding items ordered and/or purchased.
4. Incorporates knowledge of pertinent new trends and developments into section policies and procedures for any related
Supports routine administrative functions for the agency/office, such as travel expenses, car rentals, leases, vendors, contracts, telecommunications, building security, purchasing, billing/credit, inventory, property control, personnel, payroll, and etc
1. Attends staff and unit meetings and supervisory conferences, as scheduled, to stay up-to-date with changes in policies and procedures.
2. Attends internal and external education programs for continuing professional educations.
3. Reads and remains current on changes in agency policies and procedures and applicable laws and rules.
Verifies data and/or monitors compliance of assigned transactions with agency procedures, policies and/or specifications

Sample Technical Competencies:

Ability to pay attention to details
Ability to correctly identify customer or client issues
Ability to create a satisfactory resolution to issues
Ability to process information in compliance with agency rules, regulations, policies and procedures
Skill in operating agency specific computer software programs
Knowledge of agency specific data and/or plans

Entry Qualifications:

AssociateĀs degree in business administration or related areas AND One year of related experience OR Two years of experience in area of assignment

Preferred Qualifications:

No preferred qualifications information is available.

Career Development Levels:

GST022 - TS:Business Op Generalist (AL)
GST023 - TS:Business Op Generalist (SP)
Job description information is extracted daily from the official Phoenix HRMS Job Code database. Problems in conversion may cause formatting errors in some job descriptions.

The information presented, while not an exact or exhaustive listing, describes the work, performance standards, and qualifications typically required of positions or employees in this job. A specific position description or employee performance plan may differ as long as it is consistent with the core Responsibilities, Standards and Qualifications of that job.
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