Program Curriculum

The program curriculum is designed to help mid-level managers develop the skills needed to lead high performance organizations.  These skills will ensure that our leadership community is principle-centered, customer-focused, and results-driven.  Participants will examine the following skills.

• Behavior Management
• Building Teams
• Leadership Styles
• Problem Solving
• Communication
• Stress, Time, Conflict Management
• Motivating Productive Results
• Project: Team Development Plan

Program Features

The program will include a participative , high-energy style that will include a variety of exercises that help apply the material and discovery tools, including the following.

• Multi-rater (360 degree) instrument
• TKI instrument
• DISC instrument

Education credits are available to program participants.

Targeted Participants

The “Leading Others” program is designed for front-line leaders who are leading teams in service delivery to internal and external customers.

Program Overview

All large organizations need cohesive and effective leadership throughout its structure to drive execution and results. This is particularly true at the level of agency managers who direct the delivery of front-line services to customers. These managers – who are the foundation of any agency – are critical to operational excellence and provide the leadership needed to ensure that teams function effectively to deliver results and high levels of service.

Program Benefits

Through participation in this program, your emerging leaders will:

• Further develop their ability to increase team productivity and effectiveness to delivery better results
• Learn to increase cohesiveness and innovation in teams, as well as manage workplace behavior
• Improve their communication skills, particularly in providing feedback, coaching, and discipline
• Learn to better manage time pressures, stress, and conflict that undermine team effectiveness
• Improve their ability to diagnose workplace performance problems and resolve them
• Develop effective motivation mechanisms for their team
• Expand their understanding of their personal leadership styles and develop a plan for team development
• Expanding their personal leadership styles
• Network with leaders from other agencies to create relationships that will expand their perspectives and support their growth and agency success.

Agency Benefits

Your investment in emerging leaders will pay dividends for your agency. Your return on investment will include:

• Performance – Teams that function better and deliver better results.
• Leadership – Managers who create better work environments and drive better results.
• Customer Satisfaction – Teams that know how to better satisfy your customers.
• Development – A committed way to fulfill your responsibility of developing new leaders.
• Bench Strength – A fuller pipeline of new leaders to sustain the initiatives and improvements you are making over time.
• Collaboration – Better internal and external collaboration needed for success in many of the initiatives in state government. Participants will increase relationships to help deliver results.