Program Curriculum

The program curriculum is designed to provide emerging leaders with the foundational leadership skills needed at all levels of responsibility. These skills also ensure that our leadership community is principle-centered, customer-focused, and results-driven. Participants will examine the following skills.

• Develop Teams
• Leadership Styles
• Communication
• Conflict
• Customer Service
• Ethics and Values
• Project: Organizational Development Plan

Program Features

The program will include a participative , high-energy style that will include a variety of exercises that help apply the material and discovery tools, including the following.

• BEST Communication Assesment
• TKI Conflict Management Assesment

Education credits are available to program participants.

Targeted Participants

The “Introduction to Leadership” program is designed for emerging leaders who show managerial potential or front-line managers who have been recently promoted.

Program Overview

Front-line service delivery is all about execution, performance, and customer satisfaction. Successful organizations help emerging leaders understand the leadership skills needed at all levels of responsibility and how to maximize their contribution to team results. This program introduces new front-line managers and staff who have management potential to the elements of execution through teams and the lifelong process of developing leadership skills.

Program Benefits

Through participation in this program, your emerging leaders will:

• Learn the foundational leadership skills that are needed at all levels of responsibility: teams, communication, conflict, customer service, ethics
• Understand their personal leadership styles and develop a plan for personal development
• Understand the responsibilities and challenges of leadership
• Understand the value of teams (vs. individual effort) in achieving superior results and will be able to diagnose the development stage of teams and have a foundational understanding of the building blocks of successful teams,
• Know basic communication models, and how to avoid hurdles that block communication
• Understand the legitimacy of conflict and be able to handle conflict effectively to promote productivity
• Understand the basics of customer service to ensure your customers are satisfied with their service
• Understand ethical decision-making to prevent negative behaviors
• Network with leaders from other agencies to create relationships that will support their growth and agency success.

Agency Benefits

Your investment in emerging leaders will pay dividends for your agency. Your return on investment will include:

• Performance – Teams that function better and deliver better results.
• Leadership – Managers who create better work environments and drive better results.
• Customer Satisfaction – Teams that know how to better satisfy your customers.
• Bench Strength – A fuller pipeline of new leaders to sustain the initiatives and improvements you are making over time.
• Collaboration – Better internal and external collaboration needed for success in many of the initiatives in state government. Participants will increase relationships to help deliver results.